Shipping & Ordering FAQ
WHEN WILL I EXPECT TO RECEIVE MY PACKAGE?
Packages being delivered in the United States will take about 5-10 business days to arrive.
For international orders, will take about 15-40 business days to arrive.
WHAT MAILING COMPANY DO YOU SEND YOUR PACKAGES THROUGH?
We ship all Shredded Tea packages through the United States Postal Service (USPS). We ship through regular shipping.
IS THERE A SHIPPING COST?
The United States Postal Service (USPS) shipping costs for the US is FREE and international orders will charge about $10.00.
WHY ISN’T THE TRACKING LINK WORKING ONCE I RECEIVE AN EMAIL CONFIRMATION ON THE ORDER?
All orders will be sent to the USPS facility during business hours where they will be scanned and process for shipping. Tracking will be available in 24-48 hours after processing.
CAN SHREDDED TEA EMAIL ME THE TRACKING LINK TO MY ORDER AND INFORM ME OF ITS STATUS LOCATION?
Shredded Tea can email you the tracking link to your order and will inform you the order’s last status, date, and location it was process.
I STILL HAVE NOT RECEIVED MY PACKAGE, WHAT DO I DO?
Shredded Tea will inform you of your package’s last location on the tracking system and give you the tracking link through email. Contact your Post Office and give them the tracking number to your order to locate your package.
THE TRACKING STATES IT HAS BEEN “DELIVERED” BUT HAVE NOT RECEIVED IT YET. WHAT DO I DO?
Contact your Post Office and give them the tracking number to your order to locate your package. USPS can huld packages for 30 days in their facility if they were unable to deliver package to the receiver during time of delivery and becomes unclaimed. Contact your Post Office for they may have it on huld for you to pick it. If it’s past the 30-day mark then USPS will resend the package back to Shredded Tea as unclaimed.
POST OFFICE DOES NOT HAVE MY PACKAGE. WHAT DO I DO?
Contact Shredded Tea and we will look further into the issue. We may resend your order after verification that the shipping address is correct or do a full refund.
SHREDDED TEA ORDERS & ADDRESSES
ONCE I HAVE PLACED MY ORDER THROUGH SHREDDED TEA WEBSITE, HOW DO I KNOW YOU HAVE RECEIVED IT?
You may email us and ask if we have received your order. Please give us about 24 – 48 hours to process your order for shipping.
I HAVE NOT RECEIVED AN EMAIL CONFIRMATION ON MY ORDER AFTER PLACING THE ORDER THROUGH SHREDDED TEA?
Once you have placed your order we will receive the order information in our systems. Email confirmations will be sent out once we have printed the shipping label for the product and begin packaging. 24-48 hours to process orders for shipping.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING MY ORDER?
Yes we can. Please email Shredded Tea as soon as possible about the change in shipping address so we may change it before processing orders for shipping.
CAN I CHANGE THE SHIPPING ADDRESS AFTER USPS HAS PROCESSED AND SHIPPED MY ORDER OUT?
We are unable to change the shipping address once it has been packaged and process through USPS shipping facility.
CAN I CANCEL MY ORDER?
We can only cancel orders before processing. Please email Shredded Tea as soon as possible about the cancellation of your order. Once we have cancel the order then we can fully refund your payment through Shopify Payments or PayPal.
WHAT IF I ACCIDENTALLY PLACED TWO ORDERS, CAN I CANCEL ONE AND HAVE THE OTHER BE SHIPPED TO ME?
Yes we can cancel and refund one order and have the other order process for shipping. Please contact Shredded Tea as soon as possible about the cancellation of your order.
WHAT IF I ORDER A 28-DAY TEA DETOX BAG BUT I DECIDED I WANT INSTEAD THE 14-DAY TEA DETOX BAG. CAN I CHANGE MY ORDER?
We can change your order from a 28-day bag to a 14-day bag before processing. We will refund half the payment back through Shopify Payments or PayPal.
WHAT IF I ORDER A 14-DAY TEA DETOX BAG BUT I DECIDED I WANT INSTEAD THE 28-DAY TEA DETOX BAG. CAN I CHANGE MY ORDER?
We can change your order from a 14-day bag to a 28-day bag before processing. Please send the other half of payment for the 28-day tea detox bag through Shopify Payments or PayPal. Contact Shredded Tea support with any questions. Once we have received the other half payment for the 28-day tea bag then we can process your new order for shipping.
CAN SHREDDED TEA SHIP INTERNATIONAL ORDERS OUTSIDE THE US?
Yes, we can ship international orders.
HOW LONG DOES IT TAKE FOR INTERNATIONAL ORDERS ARRIVE?
International orders can take up to 15-40 business days to arrive.
IS THERE AN INTERNATIONAL SHIPPING COST?
We ship through the United States Postal Service (USPS), which charges international shipping.